Client Success Manager Hired from LATAM for California-based Marketing Agency

Snapshot:

Business: Digital Marketing Agency (Avanta, California)

‍Role Hired: Client Success Manager (LATAM)

‍Objective: Step the founder out of daily client updates and escalation loops while preserving US-grade communication standards, without bloated payroll.

‍Outcome: Direct-hire Client Success Manager placed in under four weeks; client comms centralized and predictable, margin protected.

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The Problem:

Avanta’s founder remained the default escalation point: calendar blocks, status pings, and “quick” client updates crowded the inbox. Local hiring pushed payroll up, while job boards delivered volume, not operators.

Avanta needed a client-facing team member to run point on relationships and reporting at a sustainable compensation level.

The Strategy:

Zabota’s Direct-Hire Sprint:

Role Definition – Together, we clarified exactly what success looked like for the role: clear client communication, timely updates, organized reporting, and proactive problem-solving.

Sourcing the Market – We focused on LATAM, where English fluency, time-zone alignment, and agency experience create the perfect mix of quality and value.

Screening for Signals – Instead of relying on resumes, we looked for people who communicate clearly, stay calm under pressure, take ownership, and have a proven track record working with US-based clients.

Direct Hire – From there, we delivered a short list of qualified finalists. Avanta made a direct hire: no markups, no middlemen, with a 90-day replacement guarantee for peace of mind.

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The Hire:

Region: LATAM
Title: Client Success Manager
Time-to-Hire: Under four weeks from kickoff to accepted offer

Results:

Payroll Efficiency: $49,000/year saved vs. a comparable US hire, with the same client-facing standards.

Founder Leverage: Inbox triage, routine updates, and meeting orchestration moved to the CSM; founder attention redirected to growth and partnerships.

Client Experience: Same-day responses, predictable weekly reporting, and cleaner escalation, resulting in calmer accounts.

System Installed: A repeatable direct-hire track (targeted sourcing → structured vetting → tight shortlist → plug-in onboarding) now ready for the next pod lead.

Why It Works:

Zabota places mid-market operators, not entry-level VAs, not overpriced local hires. By sourcing in LATAM and hiring direct, founders get client-ready talent at sustainable comp. You own the relationship, avoid markups, and scale capability without sacrificing quality.